Tripod Floor Lamp

At Renelter, we strive to ensure your complete satisfaction with every purchase of our home decor products. However, we understand that occasionally you may need to return an item. Please review our return and refund policy below:

• Eligibility for Returns:

  • We accept returns for eligible items within 30 days from the date of delivery.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

• Non-Returnable Items:

  • Certain items are non-returnable, including:
    • Customized or personalized products.
    • Items that have been assembled, installed, or modified.
    • Clearance or final sale items.

• Return Process:

  • To initiate a return, please contact our customer service team within the 30-day return window.
  • Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
  • Please ensure that the item is securely packaged to prevent damage during transit.

• Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the status of your refund.
  • If the return is approved, a refund will be issued to the original payment method used for the purchase.
  • Please note that shipping and handling charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a product defect or error on our part.

• Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately.
  • We will arrange for a replacement or issue a refund for the damaged or defective item, including any associated shipping costs.

• Exchanges:

  • We do not offer exchanges at this time. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.

• Cancellation Policy:

  • Orders may be canceled within 24 hours of placement. Once an order has been processed and shipped, it cannot be canceled. Please contact us as soon as possible if you wish to cancel an order.

• Contact Us:

  • If you have any questions or concerns about our return and refund policy, please contact our customer service team for assistance.

Renelter reserves the right to update or modify this return and refund policy at any time without prior notice.

Free shipping, it can take up to 3-5 business days.

Handling time is maximum 2 business days except weekends and holidays.

Only ''Pay at the door'' option is available.